Mazda believes there is an extension for vehicles to develop further, in a way that takes the joy of driving to a new level and combines it with outstanding environmental and safety performance. Our main goal is to accomplish the best possible level and further the advancement of the vehicle.


We are the distributor of Mazda vehicles & spare parts based in Malaysia. We distribute a selected range of Mazda vehicles & spare parts in Malaysia & Philippines. We also operate 3S centres in Malaysia. Bermaz Auto Berhad Group was listed on the Main Market of Bursa Malaysia Securities Berhad on 18 November 2013.


Get immediate support when it is needed the most with a press of a button. Mazda provides complimentary 24-hour roadside breakdown and emergency assistance accessible via the Mazda Connect Customer Portal.

Mazda Connect

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In the event of your Mazda immobilised due to a breakdown or accident, your vehicles will be towed to the nearest Authorized Mazda Service Centre. Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.



To make sure you’re also well taken care of during emergencies, the call centre will arrange an ambulance service if needed and send a distress alert and your GPS location to your appointed emergency contact number. You can add up to 3 numbers for the emergency contact and record your personalized voice message. 


  • STEP 1 - Scan this QR code, or access this link


    STEP 2 - Login, or Sign up


    STEP 3 - Add a vehicle



  • Wait for Roadside Assist CRM Agent call to offer assistance.

    Emergency contact person receives - SMS with GPS map location and a call with pre-recorded voice clip playback.

  • Mazda Roadside Assist is a complimentary 24-hour roadside breakdown and emergency assistance provided to Mazda customers via the Mazda Connect Customer Portal with just a tap of a button. The service is provided by the Appointed Call Centre.

  • Emergency assistance(SOS)

    The Call Centre will arrange for an ambulance service and alert the customers’ emergency contact via text message (SMS).

    Ambulance service charges shall be borne by the customers.

    Breakdown assistance

    If your vehicle is immobilised due to a breakdown/accident, the Call Centre will dispatch the necessary service. This includes:

    • Minor Roadside assistance such as tyre changing and jump-start service
    • Towing service


    The towing service is subject to the policy terms and conditions as follows:

    1. Berjaya Sompo Insurance policyholder
    • Mazda Premium Insurance policyholder: Unlimited
    • Mazda Comprehensive Insurance policyholder: RM400
    • Other Berjaya Sompo Insurance policyholder (excludes the abovementioned product): RM300


    1. Other insurance companies’ policyholders: RM200


    The cost of parts, toll charges, ferry fares and levy fees charged by customs for cross-border towing are excluded.

  • Your call and location details will be sent to your emergency contact(s) and the Call Centre when the SOS button is triggered.

    If the Breakdown button is triggered, your call and location details will be sent to the Call Centre only.

    The Call Centre will contact you to confirm the following details before sending assistance to your location:

    • Your name and contact details
    • Your breakdown location
    • Your vehicle registration number
    • A description of the problem


    The Call Centre will then proceed to arrange the necessary service as required and update the status which you can check the progress from the Mazda Connect Customer Portal.

  • To cancel the service, please press the ‘cancel send’ button within 5 seconds.

  • Step 1

    To access to Mazda Connect Customer Portal:

    Scan the QR code sticker at your Mazda vehicle B-pillar (side pillar between the driver and rear passenger door or

    Type the following URL via the web browser from your mobile phone –

    Step 2

    Login to the portal with your email and password.

    Step 3

    Upon successful login, click the SOS button on the Vehicle Info page/Homepage.

  • Yes, you can add a maximum of 3 contacts per user.

    1. Login to Mazda Connect Customer Portal.
    2. Click the SOS button on the Vehicle Info page/Homepage.
    3. On the Roadside Assist & SOS page, click the ‘Setting’ icon.
    4. At the ‘Set Contact’ tab, click the ‘Add’ button.
    5. Enter the emergency contact person’s name, phone number, and email address (optional). Then click the ‘Save Contactbutton.
    6. A verification SMS will be sent to the contact recipient(s) to accept the request to add as an emergency contact.
    7. Your contact list is all set up and ready.


    Note: Only verified contact recipient(s) receive your call and location details.

  • Voice recording allows you to pre-record your personalised voice message to notify your emergency contacts. You can record 1 voice message (up to 30 seconds) per user.

    If your recorded voice is not set up in the settings, a default voice message will be sent instead.

    1. Login to Mazda Connect Customer Portal.
    2. Click the SOS button on the Vehicle Info page/Homepage.
    3. On the Roadside Assist & SOS page, click the ‘Setting’ icon.
    4. At the ‘Record Voice’ tab, click the ‘Start Recording’ and click the Start button. Once you’re done, click the ‘Save Recording’ button.


    Your recorded voice message will be selected a default automatically.