STEP 1 - Scan this QR code, or access this link

STEP 2 - Login, or Sign up

STEP 3 - Add a vehicle

Wait for Roadside Assist CRM Agent call to offer assistance.

Emergency contact person receives - SMS with GPS map location and a call with pre-recorded voice clip playback.

Mazda Roadside Assist is a complimentary 24-hour roadside breakdown and emergency assistance provided to Mazda customers via the Mazda Connect Customer Portal with just a tap of a button. The service is provided by the Appointed Call Centre.

Emergency assistance(SOS)

The Call Centre will arrange for an ambulance service and alert the customers’ emergency contact via text message (SMS).

Ambulance service charges shall be borne by the customers.

Breakdown assistance

If your vehicle is immobilised due to a breakdown/accident, the Call Centre will dispatch the necessary service. This includes:

• Minor Roadside assistance such as tyre changing and jump-start service
• Towing service

The towing service is subject to the policy terms and conditions as follows:

1. Berjaya Sompo Insurance policyholder

• Mazda Premium Insurance policyholder: Unlimited
• Mazda Comprehensive Insurance policyholder: RM400
• Other Berjaya Sompo Insurance policyholder (excludes the abovementioned product): RM300

2. Other insurance companies’ policyholders: RM200

The cost of parts, toll charges, ferry fares and levy fees charged by customs for cross-border towing are excluded.

Your call and location details will be sent to your emergency contact(s) and the Call Centre when the SOS button is triggered.

If the Breakdown button is triggered, your call and location details will be sent to the Call Centre only.

The Call Centre will contact you to confirm the following details before sending assistance to your location:

• Your name and contact details
• Your breakdown location
• Your vehicle registration number
• A description of the problem

The Call Centre will then proceed to arrange the necessary service as required and update the status which you can check the progress from the Mazda Connect Customer Portal.

To cancel the service, please press the ‘cancel send’ button within 5 seconds.

Step 1

To access to Mazda Connect Customer Portal:

Scan the QR code sticker at your Mazda vehicle B-pillar (side pillar between the driver and rear passenger door or

Type the following URL via the web browser from your mobile phone – https://customer.mazda.com.my)

Step 2

Login to the portal with your email and password.

Step 3

Upon successful login, click the SOS button on the Vehicle Info page/Homepage.

Yes, you can add a maximum of 3 contacts per user.

1. Login to Mazda Connect Customer Portal.
2. Click the SOS button on the Vehicle Info page/Homepage.
3. On the Roadside Assist & SOS page, click the ‘Setting’ icon.
4. At the ‘Set Contact’ tab, click the ‘Add’ button.
5. Enter the emergency contact person’s name, phone number, and email address (optional). Then click the ‘Save Contact’ button.
6. A verification SMS will be sent to the contact recipient(s) to accept the request to add as an emergency contact.
7. Your contact list is all set up and ready.

Note: Only verified contact recipient(s) receive your call and location details.

Voice recording allows you to pre-record your personalised voice message to notify your emergency contacts. You can record 1 voice message (up to 30 seconds) per user.

If your recorded voice is not set up in the settings, a default voice message will be sent instead.

1. Login to Mazda Connect Customer Portal.
2. Click the SOS button on the Vehicle Info page/Homepage.
3. On the Roadside Assist & SOS page, click the ‘Setting’ icon.
4. At the ‘Record Voice’ tab, click the ‘Start Recording’ and click the Start button. Once you’re done, click the ‘Save Recording’ button.

Your recorded voice message will be selected a default automatically.