Hatch | Sedan
Get immediate support when it is needed the most with a press of a button. Mazda provides complimentary 24-hour roadside breakdown and emergency assistance accessible via the Mazda Connect Customer Portal.
In the event of your Mazda immobilised due to a breakdown or accident, your vehicles will be towed to the nearest Authorized Mazda Service Centre. Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.
To make sure you’re also well taken care of during emergencies, the call centre will arrange an ambulance service if needed and send a distress alert and your GPS location to your appointed emergency contact number. You can add up to 3 numbers for the emergency contact and record your personalized voice message.
STEP 1 - Scan this QR code, or access this link
STEP 2 - Login, or Sign up
STEP 3 - Add a vehicle
Wait for Roadside Assist CRM Agent call to offer assistance.
Emergency contact person receives - SMS with GPS map location and a call with pre-recorded voice clip playback.
Mazda Roadside Assist is a complimentary 24-hour roadside breakdown and emergency assistance provided to Mazda customers via the Mazda Connect Customer Portal with just a tap of a button. The service is provided by the Appointed Call Centre.
The Call Centre will arrange for an ambulance service and alert the customers’ emergency contact via text message (SMS).
Ambulance service charges shall be borne by the customers.
If your vehicle is immobilised due to a breakdown/accident, the Call Centre will dispatch the necessary service. This includes:
The towing service is subject to the policy terms and conditions as follows:
The cost of parts, toll charges, ferry fares and levy fees charged by customs for cross-border towing are excluded.
Your call and location details will be sent to your emergency contact(s) and the Call Centre when the SOS button is triggered.
If the Breakdown button is triggered, your call and location details will be sent to the Call Centre only.
The Call Centre will contact you to confirm the following details before sending assistance to your location:
The Call Centre will then proceed to arrange the necessary service as required and update the status which you can check the progress from the Mazda Connect Customer Portal.
To cancel the service, please press the ‘cancel send’ button within 5 seconds.
To access to Mazda Connect Customer Portal:
Scan the QR code sticker at your Mazda vehicle B-pillar (side pillar between the driver and rear passenger door or
Type the following URL via the web browser from your mobile phone – https://customer.mazda.com.my)
Login to the portal with your email and password.
Upon successful login, click the SOS button on the Vehicle Info page/Homepage.
Yes, you can add a maximum of 3 contacts per user.
Note: Only verified contact recipient(s) receive your call and location details.
Voice recording allows you to pre-record your personalised voice message to notify your emergency contacts. You can record 1 voice message (up to 30 seconds) per user.
If your recorded voice is not set up in the settings, a default voice message will be sent instead.
Your recorded voice message will be selected a default automatically.